REQUIREMENT I: SECTION 102 OF THE MAGNUSON- MOSS ACT.
Written warranties must be titled
"full" or "limited" As explained on p. 5, this requirement applies to
warranties on products costing more than $10.
"Full Warranty" means the
coverage meets the federal minimum standards for comprehensive warranties, while
"Limited Warranty" means the coverage does not.
You must be able to demonstrate
that any duties you impose are reasonable. Requiring customers to return a registration
card is an unreasonable duty that is not allowed in a full warranty 116 C.FR.
§700.ó(b)}.
This is an example of a full
warranty. It specifies that the customer has a right to a replacement or a refund
if repairs are not possible. Notice that this full warranty does not cover every type of
defect in the product.
This is an example of a limited
warranty. It is limited because there are requirements that the customer pay labor and
postage charges, and that the customer return a registration card.
This is a multiple warranty that is
part full and part limited. The initial two-year full warranty spells out that the
customer has a right to a refund or a replacement. The remainder of the warranty is
limited because it covers only parts and not labor.
This part full and part limited
multiple warranty is a pro rata warranty-- one which provides a refund or credit that
decreases during the life of the product according to a formula. Notice that the formula
is carefully spelled out. The warranty specifies that during the initial period of full
coverage the customer has a right to a replacement or a refund. The remainder of the
warranty is limited because the customer can get only a partial credit.
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Titling Written Warranties as
"Full" or "Limited"
The Magnuson-Moss
Warranty Act requires that every written warranty on a consumer product that costs more
than $10 have a title that says the warranty is either "full" or
"limited" (The Act calls these titles "designations.") The title is
intended to provide consumers, at a glance, with a key to some of the important terms and
conditions of a warranty.
The title "full warranty" is a shorthand message
to consumers that the coverage meets the Act's standards for comprehensive warranty
coverage. Similarly, the title "limited warranty" alerts consumers that the
coverage does not meet at least one of the Act's standards, and that the coverage is less
than "full" under the Act.
What the Terms "Full" and "Limited"
Mean Determining whether your warranty is a
"full" or a "limited" warranty is not difficult. If each of the
following five statements is true about your warranty's terms and conditions, it is a
"full" warranty:
- You do not limit the duration of implied warranties.
- You provide warranty service to anyone who owns the product
during the warranty period; that is, you do not limit coverage to first purchasers.
- You provide warranty service free of charge, including such
costs as returning the product or removing and reinstalling the product when necessary.
- You provide, at the consumer's choice, either a replacement
or a full refund if, after a reasonable number of tries, you are unable to repair the
product.
- You do not require consumers to perform any duty as a
precondition for receiving service, except notifying you that service is needed, unless
you can demonstrate that the duty is reasonable.
If any of these statements is not true, then your warranty
is "limited".
You are not required to make your entire warranty
"full" or "limited" If the statements above are true about the
coverage on only some parts of your product, or if the statements are true about the
coverage during only one part of the warranty period, then your warranty is a multiple
warranty that is part full and part limited.
Examples of Full Warranties, Limited Warranties, and Multiple
Warranties
Counterpoint Carpet Corp.
Full Five Year Warranty
What is Covered
This warranty covers any defects in materials or workmanship, including
installation, with the exceptions stated below.
How Long Coverage Lasts
This warranty runs for five years from the date your carpet is installed.
What is not covered
This warranty does not cover fading or discoloration caused by exposure to sunlight
or chemicals such as ammonia, laundry detergent, or household bleach. (For information on
how to prevent fading or discoloration, consult our manual "Care Tips From
Counterpoint Carpet," available free from your Counterpoint dealer.)
What Counterpoint Will Do
Counterpoint will repair any carpet that proves to be defective in materials or
workmanship. In the event repair is not possible, Counterpoint will either replace your
carpet with new carpet of similar composition and price, or refund the full purchase price
of your carpet, whichever you prefer.
How To Get Service
Contact any Counterpoint dealer, listed in the Yellow Pages under
"Carpet,"or contact Counterpoint at 800-987-6543. A service representative will
come to your home and take any necessary action to correct problems covered by this
warranty.
How State Law Applies
This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state. |
When you decide on your warranty's terms and conditions,
consider eliminating unnecessary restrictions. Rather than adopting warranty terms just
because they are common in your industry, let your experience guide you. For example, a
limit on the duration of implied warranties may be the only provision that would prevent
your written warranty from being "full" If your experience indicates that you do
not really need this restriction, you may wish to consult your attorney and eliminate it.
Also, remember that the distinctions between a
"full'' and a "limited" warranty are specified by law, and that the legal
meanings of the words "full" and "limited" in written consumer product
warranties are far more narrow and specific than they are in ordinary usage. Avoid
confusing the legal and ordinary meanings.
Magnifisound Corporation
Limited Warranty
What Does This Warranty Cover? This warranty
covers any defects or malfunctions in your new Magnifisound hearing aid.
How Long Does The Coverage Last? This
warranty lasts as long as you own your Magnifisound aid. Coverage terminates if you sell
or otherwise transfer the aid.
What Will Magnifisound Do? Magnifisound will
replace any defective or malfunctioning part at no charge. You must pay any labor charges.
What Does This Warranty Not Cover? Batteries,
or any problem that is caused by abuse, misuse, or an act of God (such as a flood) are not
covered. Also, consequential and incidental damages are not recoverable under this
warranty. Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to you.
How Do You Get Service? In order to be
eligible for service under this warranty you MUST return the warranty
registration card attached below within 30 days of purchasing the aid.
If something goes wrong with your aid, send it
postage paid with a brief written description of the problem to:
Magnifisound Corp.
Box 10000
Auditory, Ohio
We will inspect your aid and contact you within 72
hours to give the results of our inspection and an estimate of the labor charges required
to fix the aid. If you authorize repairs, we will return the repaired aid to you COD
within 72 hours. You must pay any labor charges upon receipt of the repaired aid.
If you inform us that you wish us to provide
necessary parts to you but you wish to have repairs performed elsewhere, we will return
the aid and replacement parts to you within 72 hours.
There is no charge for inspection.
How Does State Law Apply? This warranty
gives you specific legal rights, and you may also have other rights which vary from state
to state. |
Full Two Year Warranty on
The Black Star 2001
Clothes Washer
What is covered: Any
defect in your 2001 Clothes Washer.
For How Long: Two years after the date
you bought your 2001 Clothes Washer.
What Black Star Will Do: Repair, or if
repair is not possible, either replace your 2001 Clothes Washer, or refund the purchase
price, whichever you prefer.
Limited Warranty on Parts for the
Third through Fifth Years
What is covered:
Any defect in your 2001 Clothes Washer.
For How Long: From the start of the
third year after you bought your 2001 Clothes Washer until the end of the fifth year.
What Black Star Will Do: Provide free new or
rebuilt replacement parts, but not labor to install the parts. Any servicer you choose can
do service during this period.
How to Get Service: Contact any Black Star
Dealer or any Authorized Black Star Service Center. See the Yellow Pages under
"Appliance Repair" for the name of a Black Star Servicer near you, or call
800-111-1111.
Your Rights Under State Law: This warranty
gives you specific legal rights, and you may also have other rights which vary from state
to state. |
Treadwell Tire
Full Warranty During First 20%
of Usable Tread Life
If a defect in materials or
workmanship appears in your Treadwell Tire before 20% of the tread is worn away, Treadwell
Corporation will provide, at your choice, either free replacement of the same model number
Treadwell Tire or a complete refund of the original purchase price.
Limited Warranty During Remaining
80% of Usable Tread Life
If a defect in, materials or
workmanship appears in your Treadwell Tire after 20% of the tread is worn away and before
the remainder of the tread is worn away, Treadwell Corporation will provide you with a
credit good for the purchase of any Treadwell Tire of the same model number. The credit
will drop by 10% of the original purchase price for each additional 10% of the tread that
is worn away when the defect appears.
How to Get Service
Just bring the defective tire to any Treadwell Dealer. The address of the dealer near you
is listed on the other side of this document
How State Law Relates to this
Warranty
This warranty gives you specific legal rights, and you may also have other rights
which vary from state to state. |
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